Delivery and Returns

Shipping and Delivery Information

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We offer a fantastic flat shipping rate of just £4.99 for all stained glass purchases made from the shop, and just £1.99 for greetings cards and small prints, for delivery within the United Kingdom. Your order will be whisked away using our speedy 48-hour Royal Mail delivery, and you'll typically receive it within 2-5 business days! If you place your order before 2pm, we’ll do our best to get it out the same day. Plus, we’ll provide tracking numbers after purchase where available, so you can follow your package's journey!

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We aim to process all shop orders within 1-2 business days, excluding weekends and public holidays. While we strive for prompt delivery, occasional delays pop up due to unforeseen circumstances, and we truly appreciate your understanding! If your order hasn't arrived within the expected timeframe or if you have any questions, feel free to reach out to us at DesignedByZe@yahoo.com.

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(For any bespoke and commissioned designs, timescales for delivery will be discussed as part of the consultation.)

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Returns

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At Design By Ze, we’re all about making your shopping experience fantastic! We work hard to showcase our products with clear photos and detailed descriptions, so you know what to expect. Your happiness is our mission, and if you’re not completely thrilled with your purchase, drop us an email! We’re excited to help make it right because your happiness means the world to us!

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